Refund policy
At Tasneem Fabrics, each fabric we supply goes through strict quality check from multiple hands ensuring accurate measurements, defect-free fabric or prints, undamaged and unworn condition.
- RETURNS or EXCHANGE
Note: Products below 2 mtrs or bought on Sale are not returnable or exchangeable unless defective.
- When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.2. Discounts on a bulk order valued Rs20,000 or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked.
1.2.2. The fabric is abruptly torn and is not usable.
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn.
1.2.4. Yardage varies from standard measurement.
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement does not qualify for return.
1.4. Exchange
1.4.1. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
1.5.4 Sale products will not be returnable or exchangeable except in case of defect.
2.1. Refund Policy
2.2. Conditions of Returned Products
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.
- CANCELLATION
- You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
- You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
- You can cancel the order by calling us on the customer care number.
- If you had selected Cash on Delivery at the time of placing order, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
If you still have any query about our Returns & Exchange policy kindly drop us an email at sales@Tasneem.com, we will reply you within 1-2 working days
